Quality in Service Management System According to ISO 20000
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Research Papers Faculty of Materials Science and Technology Slovak University of Technology
سال: 2012
ISSN: 1338-0532,1336-1589
DOI: 10.2478/v10186-012-0021-6